If you are a detail-oriented individual with excellent problem-solving skills and a passion for technology, we encourage you to apply. Join our team today and contribute to the success of our organization.

POSITION SUMMARY

The Systems and Process Analyst is local expert/superuser who assists co-workers with the use of specified software programs and processes and is responsible for maintaining our technology environment by identifying and researching technology requirements, providing efficient and effective training on programs, problem identification and resolution for end users. This position performs analytical, technical, and administrative work and encompasses knowledge of area workflows and current policies and procedures used to establish, revise, or maintain efficient business processes.

THE IDEAL CANDIDATE WILL KNOW HOW TO:

· Analyze and understand business needs, workflow, and processes to help define detailed requirements and suggest potential systemic solutions and/or improvements to streamline and reduce paper flow.

· Become a superuser of software programs such as PCS, Microsoft Office, WMS, et cetera, and serve as point-of-contact for user questions.

· Determine best use of equipment and define processes for the use of computers, phones, Microsoft Office 365, etc. to improve operational efficiencies (less clicks) and reduce paperwork.

· Prepare users by creating SOPs and conducting training for new and existing employees and have a system in place for communicating updates to staff.

· Eliminate process gaps by implementing a standardized training program.

· Function as a resource and problem solver by responding to support requests from end users and assist individuals with basic troubleshooting tasks.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

• Bachelor’s degree in computer science, information technology or related field, preferred.

SKILLS/ABILITIES:

· Ability to be resourceful and innovative to quickly and creatively adapt to the inevitable changes and new technical skills required; knowledge from a functional side what needs to be done and makes continued attempts to get the work accomplished effectively and efficiently; exceptional oral and written communication skills; ability to collaborate with a variety of personalities and skill-sets; ability to improve the quality of IS and IT processes; strong organizational and interpersonal skills; ability to operate effectively and professionally under pressure; self-motivated with a strong aptitude and desire to learn; desktop/laptop/network troubleshooting skills; successfully perform job duties with limited supervision.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: In person